Orders & Payments
We take all major credit and debit cards, with payments handled safely through Stripe’s secure checkout system.
Every transaction is encrypted and processed through Stripe, ensuring your details stay fully protected from start to finish.
You can place an order without an account, but creating one allows you to track your orders, review past purchases, and streamline checkout for future orders.
We don’t offer gift cards, but new customers can get an extra 10% off their first order with code EXILE or subscribe to our newsletter for the latest shop promotions.
Shipping & Delivery
Yes, we ship internationally.
Delivery typically takes 7–14 business days, depending on your location.
Once your order ships, you’ll receive a tracking number.
Review your tracking information. If it indicates delivery but you haven’t received your package, reach out to the shipping carrier immediately. For potential theft, we suggest filing a report with both local authorities and the carrier. We’re also available to provide support wherever possible.
Returns & Damages
You can return unused items within 14 days of delivery. For complete details, click here to read our Return Policy.
Contact us with your order details to begin the process. Once approved, we’ll send you the return instructions. For full guidelines, see our Return Policy.
If we sent the wrong item or your order arrived damaged, we’ll cover the costs. For all other returns, shipping is the customer’s responsibility.
If the return is due to our error, such as sending the wrong item or a damaged product, we’ll cover the costs. For all other returns, shipping is the customer’s responsibility.
Product & Quality
Our pieces are crafted from a variety of materials, including stainless steel, alloy, and other durable metals chosen for both style and comfort.
Stainless steel pieces are highly resistant to tarnish and fading. Other metals may naturally age with wear, but with proper care they’ll keep their look for a long time.
Most of our rings and bracelets come in fixed sizes, while pendants are one-size and apparel follows standard sizing. Any adjustable designs will be clearly noted on the product page.
Keep your jewelry looking its best by storing it in a dry place, avoiding harsh chemicals, and wiping it with a soft cloth after wear. For a full guide on proper cleaning and care, check out How Should I Clean My Jewelry.